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Política de reembolso

Refunds 
No refunds will be allowed, as all sales are FINAL.

You can always contact us for any product questions at info@botanicalhydration.com


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
We will accept exchanges for any defective items or items damaged in transit. Please contact us right away so that we can send you a return shipment label. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically shipped a replacement.